The Relationship of Employee Commitment and Organizational Citizenship Behavior in GSK

Abstract

Organizational Citizenship Behavior (OCB) is a major factor of effectiveness in an organization due to the fact that it encompasses spontaneous acts that fall outside the requirements of a job description. In the case of organizations that are under the pressure of the need to ensure the rapid acquisition of resources, especially knowledge, and the provision of services to consumers, such as GlaxoSmithKline (GSK), it is necessary that the personnel is disposed to demonstrate positive commitment and OCB. This study has an objective to examine the connection between OCB and employee commitment in GSK Pakistan, as job satisfaction is also considered. The information was collected through  structured questionnaires, 60 of them were distributed and 45 of them were filled out correctly. The internal reliability was also high, Cronbach's alpha equaled 0.859, which is a signature of reliability. Correlation and regression analysis indicate a positive significant relationship between employee commitment and job satisfaction, and OCB as well. The results of the study demonstrate the presence of a significant relationship between the desired variables that will ensure the effectiveness of the organization in the desired range. The assumption about the high influence is defined by the high correlation. This is the main result of achieving cooperation and sustainable positions in the market at least over the long term. The research finalized with an emphasis on the role that improving employee commitment and strengthening OCB may play within management in GSK and similar companies.