The Relationship of Employee Commitment and Organizational Citizenship Behavior in GSK

Abstract

Organizational Citizenship Behavior (OCB) has become a major determinant of organizational effectiveness since it involves discretionary behavior that extends beyond the formal expectations of a job. In knowledge-intensive and competitive firms like GlaxoSmithKline (GSK), the disposition of employees to exhibit commitment and perform OCB has a direct bearing on performance, efficiency, and organizational culture. This research explores the link between OCB and employee commitment in GSK Pakistan, with job satisfaction as another determining factor. Data were gathered by using structured questionnaires administered to 60 employees, among whom 45 responses were found to be valid. Reliability analysis found high internal consistency (Cronbach's alpha = 0.859). Correlation analysis and regression analysis found that there existed a positive significant link between employee commitment, job satisfaction, and OCB. Findings indicate that committed and content employees are likely to exhibit higher levels of behaviors that increase organizational effectiveness, cooperation, and long-term competitiveness. The study concludes with a focus on the managerial implications of enhancing employee commitment and developing OCB in GSK and other such organizations.